Refund Policy

Codeplay wishes all customers to be entirely satisfied with our software. We offer a 28-day refund policy combined with our 14-day trial system.

If you have a problem with our software, please contact support@codeplay.com and our technicians will endeavour to resolve your problem. If you do not receive suitable help and would like to apply for a refund, we will offer a refund if you come within the 28-day period defined as follows:

The 28-day period ends on the later of 28 days after your first trial registration and 14 days after purchase. As soon as a complaint is registered with us in this period, we will attempt to resolve this complaint. If we do not resolve your complaint to your total satisfaction within 28 days of it being registered with us, we will be happy to offer a refund of your monies paid for the software.

Credit card refunds may take several weeks to be processed by our respective banks. You should make payments on your credit card during the refund period, and we do not reimburse any interest or charges that you may incur in this period.

To receive a refund, you must return any boxed computer software we have sent to you and uninstall the software from your computer.

This policy does not affect your statutory rights.